Refund policy
Return & Refund Policy
We want you to be happy with your order from Kaleidoscope Coffee. Because we sell freshly roasted coffee and other food products, our return policy differs slightly between consumable products and non-food merchandise.
Coffee and Food Products
Coffee, hot chocolate, and other food products are perishable goods and are not eligible for return simply because of a change of mind or personal taste preference.
However, if your order arrives damaged, incorrect, defective, or significantly different from what you ordered, please contact us within 7 days of delivery. We will work with you to make it right, which may include a replacement, store credit, or refund.
We may ask for a photograph of the product or packaging so that we can understand what happened and improve our fulfillment process.
Brewing Equipment and Other Merchandise
Unused and unopened brewing equipment, accessories, and other non-food merchandise may be returned within 30 days of delivery.
To be eligible for a return, the item must:
-
Be unused and in the same condition in which you received it
-
Include the original packaging, accessories, manuals, and components
-
Include proof of purchase
Please contact us before sending any item back so that we can provide return instructions.
Items that have been used, damaged after delivery, or are missing original components may not be eligible for a refund.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, contact us within 7 days of delivery so that we can evaluate the issue and resolve it.
When Kaleidoscope Coffee made an error or an item arrived damaged or defective, we will cover the appropriate replacement or return costs.
Return Shipping
For approved returns that are not the result of a Kaleidoscope Coffee error, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the order was incorrect, damaged, or defective.
Please do not send a return without contacting us first.
Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days after the refund is processed for your bank or credit card company to post the funds to your account.
Processing times may vary by financial institution.
Final Sale Items
The following items are generally not returnable:
-
Opened coffee or food products
-
Gift cards, except where required by law
-
Items marked final sale
-
Used brewing equipment or accessories
-
Products damaged through misuse or improper care
Third-Party and Partner Products
Some products sold through Kaleidoscope Coffee may be supplied or fulfilled by a partner brand. If a partner product has specific warranty or return requirements, we will help coordinate the appropriate resolution.
Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Because we roast, pack, and prepare orders for shipment promptly, we cannot guarantee that an order can be changed or cancelled after it has entered fulfillment.
Contact Us
If you have a question about a return, refund, damaged shipment, or incorrect order, please contact us before sending anything back:
Kaleidoscope Coffee
Point Richmond, California
Email: operations@kaleidoscopecoffee.com
We are a small independent café and micro-roastery, and we will always make a reasonable effort to resolve legitimate order problems fairly.